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The Cubicle Made Me Do It
How our environments help make us who we are
TEXT BY DEBRA WIERENGA     ILLUSTRATION BY JOE FLEMING     NOVEMBER 14, 2003
Which of the following is most essential to your happiness in the office?  (Choose one)
Compatible office mates
A window
A radio
Control of heat/air
Close proximity to boss
Waaaay away from the boss

Agree? Disagree? Stop sounding off to your computer screen! Instead, share your point of view on this subject with our readers.
Cubicle Made Me Do It


Notice any strange behaviors at work lately? A paranoid feeling that someone who'd like to eat you is sneaking up behind your unprotected back as you tap away on your keyboard? Inexplicable urges to find a window and stare out of it? An uncanny ability to instantly locate the document you need within the towering piles of paper on your desk?

Don't worry. It's all in your head--or, more precisely, your brain. Evidence is mounting that suggests that your spine, your vision, your respiratory health are not the only things affected--even shaped--by your work environment. At this very moment, your office place may be activating ancient synaptic pathways or subtly creating new neural circuits in your cerebral cortex. And the new technology--electronic (PDAs) or mechanical (ergonomic seating)--you have acquired to improve your comfort and productivity on the job may be incrementally reprogramming you in ways that will ultimately have the opposite effects.

Well, perhaps you should worry.

We shape our buildings; thereafter they shape us. Winston Churchill stated it so elegantly nearly half a century ago, but it has been hard to prove in any scientific way that our designed environments affect the way we behave when we are in them.

In the intervening years, the fields of neuroscience, cognitive psychology, and evolutionary biology have made enormous contributions to our understanding of how the brain works, describing both the mechanisms that produce human behavior and the evolutionary adaptations that helped to form those mechanisms. Concurrent studies of productivity in the workplace have shown that a variety of things in the physical environment (light quality, views to the outside, the ability to control the environment) affect the way people feel about and behave at work. But there have been no conclusive studies that integrate science and design in an effort to identify how and why specific features of the built environment affect us, for better or worse.

In May 2003, the American Institute of Architects (AIA) announced the establishment of the Academy of Neuroscience for Architecture to investigate the neurological underpinnings of design. The AIA has dubbed the emerging field of study "neuro-architecture" (a bit confusing, since neuroscientists use that term to describe the structure, or architecture, of the brain). Their goal is to prove the hypothesis that "the environment, the structure we live in, affects our brain and our brain affects our behavior."

They have a rich body of research on which to draw.

Designing for the Stone-Age mind

Evolutionary psychology, for example, offers some intriguing ideas about how and why certain aspects of the environment affect behavior. The human brain has evolved over the course of some 10 million years, about 9.9 million of which the human race spent living really close to nature, in small nomadic hunter-gatherer tribes. During that time, evolutionary psychologists (EPs) say, natural selection shaped a brain that was very adept at certain tasks, like spotting ripe berries and evading toothy predators. Today's systems analyst or facilities manager is rarely called upon to do these sorts of things.

"The key to understanding how the modern mind works," EPs say, "is to realize that its circuits were not designed to solve the day-to-day problems of a modern American--they were designed to solve the day-to-day problems of our hunter-gatherer ancestors." In other words, "our modern skulls house a Stone Age mind."

The implications of this for workplace design range from the practical (don't design workstations that require people to sit with their backs to the entrance) to the poetic.

Biologist Edward O. Wilson coined the term "
biophilia" to describe the preference for natural landscapes that was genetically imprinted on our brains during our long evolution in the African savannah. Wilson and his colleagues posit that aesthetic preferences evolved because certain environments enabled our prehistoric ancestors to better solve the problems of their time--such as how to find food while not becoming food oneself. So, even today, we feel better in an environment that provides us with refuge as well as a vista and are calmed by colors that once signified food (green) and drink (blue).

Environment as teacher

Of course, the human brain is not a closed system. Evolution "hardwired" our brains with certain neural pathways that are passed on genetically. But it also developed the brain's capacity to activate more than one neural circuit at a time and to apply the knowledge embedded in our Stone-Age minds to Information-Age situations. In his book Synaptic Self: How Our Brains Become Who We Are, neuroscience professor Joseph LeDoux explains: "Most systems of the brain are plastic, that is modifiable by experience, which means that the synapses are changed by experience."

In other words, our daily interactions with our environment are laying down new neural pathways that will in turn affect our future behavior. This could explain, for example, the common office phenomenon in which the occupant, surrounded by piles of papers and books and journals that have accumulated over months, knows exactly where to look in which pile for a specific document--but is unable to find anything for days after a spouse or assistant "organizes" by filing documents and shelving books in a more logical fashion.
Design that acknowledges how people learn (often entirely unconsciously) from their environment, then, could conceivably have a positive impact on how people behave in that environment.

Oops: Unintended consequences

Which brings us to another interesting body of research regarding the unexpected consequences of design. An environmental change implemented to change behavior in a positive way, to solve a particular problem, may create a new and unanticipated problem. For instance, ergonomic chairs designed to prevent the slouching behavior that leads to backache might produce new behaviors that lead to other physical ailments. Without some discomfort to spur people into occasionally getting out of their chairs, they may continue too long in activities (like keying or reading from monitors) that lead to neck ache or eye fatigue.

Princeton University scholar Edward Tenner has made a career of tracing and analyzing the unexpected effects of invention and design. In his new book Our Own Devices, he explains: "If we define technology as a modification of the environment, then we must recognize the complementary principle of technique, i.e., how that modification is used in performance. New objects change behavior, but not always as inventors and manufacturers imagine."

Not all unintended consequences are negative, of course. In his book, Tenner describes how a new technology--sending text messages via cell phone--is leading to a renaissance in the use of that original human tool, the opposable thumb. He has observed a new generation of people who grew up using their thumbs to tap out messages on the phones' tiny keypads now putting those handy appendages to other new uses as well. "Many kids in Japan even point and ring doorbells with their thumbs instead of their index fingers," Tenner says.

Your inner hunter/gatherer

John Eberhard, director of research planning for the AIA and a member of the advisory board of the Academy of Neuroscience for Architecture, cautions against expecting the Academy's interdisciplinary research to revolutionize architectural design overnight. He estimates that it will be a decade before we will have a factual database from which to draw conclusions about how to design brick-and-mortar architecture that complements the ancient and constantly changing architecture of the human brain.

In the meantime, it can't hurt to try to understand and cater to your inner caveman or to become more aware of how your workspace may be quietly programming you in subtle--or entirely unimagined--ways. But don't try and blame a lackluster performance report on the color of your office walls. Dr. LeDoux reminds us that just because "our brain has not evolved to the point where the new systems that make complex thinking possible can easily control the old systems that give rise to our base needs and motives, and emotional reactions...doesn't mean that we are simply victims of our brains and should give in to our urges."

So quit staring out that window and get back to work.

The view from writer Debra Wierenga's home office in Saugatuck, Michigan, includes water she would never drink and wildlife she would never eat, but it gives her great pleasure anyway.

 
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Reactions to "The Cubicle Made Me Do It"



There are 2 claims in the article worthy of comment: (1) its hard to prove in any scientific way that our designed environments affect the way we behave; and (2) there have been no conclusive studies that integrate science and design...to identify how and why specific features of the built environment affect us.

The scientific record indicates the following:
1. Design has been influencing the behavior of most living organisms throughout the course of evolution in a process we call learning. Even bacteria can learn.
2. In the case of humans, conclusive scientific evidence that design can mold behavior (context specificity in performance) dates back over a century (differential learning research). Rigorous observational evidence dates back 150 years to Helmholtz in the mid-19th century (experiential basis of visual perception). Less rigorous scientific observations on effects of the built environment date back some 450 years to Agricola (De re metallica, the first scientific treatise on human work).

For a more detailed look at evidence regarding context specificity in performance, refer to the following 2 of my publications:

Smith, T.J. (1998). Context specificity in performance - the defining problem for human factors/ergonomics. In Proceedings of the Human Factors/ Ergonomics Society 42nd Annual Meeting (pp. 692-696). Santa Monica, CA: Human Factors and Ergonomics Society.

Smith, T.J., Henning, R.H., and Smith, K.U. (1994). Sources of performance variability. In G. Salvendy and W. Karwowski (Eds.), Design of Work and Development of Personnel in Advanced Manufacturing (Chap. 11, pp. 273-330). New York: Wiley.


Thomas J. Smith, Ph.D., CHFP
Senior Consultant, Orfield Laboratories



We are a product of our environment. Truer words were not uttered. Our minds are only limited by what we experience. And no experience, good or bad is ever "wasted". Advanced cultures expect more and more growth. Backward cultures languish but their crude engineering still help them manage to survive. Our differences make this world an "interesting place".

Erich Schmitt
President, TLC, Ltd.



As a member of a profession who studies and practices both Human Resources, Human Services, including Sr Clinical/Psychiatric Social Work/ & its' administration within the public healthcare and healthcare sector, from many facets I was very impressed. First, as someone who suffers with a serious L-4 & 5 Heriened Disc as well as bilateral carpal tunnel syndrome I am deeply interested in what the AIA is doing and other related organizations. I have seen so many employees out sick because organizations fail to see the causal effect and the need for primary prevention in health care of the individual employee. More CEOs and CFOs need to understand this. Thank your for allowing me to express my thoughts and some frustrations.

Respectfully

Maurice E. P. Coates, MSW, ACSW



Maurice Coates
Associate Dir (Retiried form Public Services), NYC HHC, & SUNY



No doubt some of the most insightful and interesting reading I have come across in quite some time. The "brain data" we unconciously collect through experience is something not to be taken lightly. Often times good intentions can backfire on leadership when we do not have a deep understanding of this phenomena. The concious act of understanding can avoid many unintentioned consequences that may drive a chain reaction of actions that add unnecessary cost to operations.

Cal Spencer
Improvement Specialist, The Boeing Company



Excellent overview of the likely and possible effects of neuropsychology forces/principles on design, performance, and what work means to us nowadays. I enjoyed it thoroughly, especially the implications that deeper understanding of human nature can make truly innovative, creative DESIGN more possible....

Paul Sorenson
Senior/Staff Human Factors Engineer, Intel Corporation



Fascinating - and so easy to forget that the "modern" human being is still evolving. What will our great-great grandchildren be required to experience? It's as impossible to imagine as the Internet was in the 1880s, when my grandfather was born.

Mark VanderKlipp
President, Corbin



It may be a costly mistake to belive that evolution gave us little more than a stone age mind. If evolution is the creation solution, why would our minds not evolve as well? God created us with powerful minds which were contaminated and limited by the Fall. Don't underestimate the power of the mind.

Leslie



What an interesting article! I've already linked to most of the places mentioned, and have printed a huge notebook's worth of reading! I'm fascinated by the psychology of design and wasn't aware of the AIA's efforts, nor of the Society for the Psychology of Aesthetics, Creativity, and the Arts. An amazing amount of time and research went in to assembling this article, and it's very much appreciated. Thanks for informing and not merely entertaining.

Shirley Cox Knipp
President, Knipp Design Associates, Inc.

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